Twilio Integration
Overview
Section titled “Overview”Connect your Twilio account to Heard and every call recording will be automatically ingested, analyzed, and surfaced in your Triage Queue.
How It Works
Section titled “How It Works”- In the Heard Dashboard, go to Settings → Integrations → Twilio
- Enter your Twilio Account SID and Auth Token
- Heard configures a recording status callback on your Twilio account
- Every completed call recording is automatically downloaded and processed
What You Get
Section titled “What You Get”- Automatic transcription with speaker diarization
- AI analysis: summary, sentiment, risk score, action items
- Triage card created for each call
- Customer identity resolved from phone number
Setup Time
Section titled “Setup Time”~10 minutes.