OpenClaw Overview
What Is the OpenClaw?
Section titled “What Is the OpenClaw?”The Hosted Private OpenClaw Instance is Heard’s proactive team assistant. It’s a dedicated, private cloud container provisioned exclusively for your organization, accessible through any messaging channel that OpenClaw supports — Slack, WhatsApp, Telegram, and more. It gives your team two things:
- A conversational interface to Heard — Ask questions, get answers, approve action plans — all from the messaging tools your team already uses.
- Proactive intelligence — Scheduled scans that surface risks, stale actions, and opportunities before someone has to ask.
Your Hosted Private OpenClaw is not a customer-facing chatbot. It’s your team’s internal AI colleague.
(Note: The Hosted Private OpenClaw Instance is distinct from Public OpenClaw Skills, which are open-source skills contributed by Heard to the public OpenClaw Hub.)
Capabilities
Section titled “Capabilities”Conversational Queries
Section titled “Conversational Queries”Talk to the OpenClaw like you would a colleague. Here’s an example using Slack:
You: @OpenClaw What are Acme Corp’s open issues?
OpenClaw: Acme Corp has 2 open issues:
- Billing discrepancy on March invoice ($450) — identified 3 days ago, pending resolution
- Feature request for bulk export — logged last week, no action taken
Sentiment: Negative (trending down). Want me to draft a follow-up?
Action Plan Approval
Section titled “Action Plan Approval”The OpenClaw posts pending action plans to your team’s channel:
OpenClaw: 🟡 Action Plan Pending Approval
Customer: Johnson Corp (Mike Davis) Plan: Send apology email for delayed shipment, offer 15% credit on next order HITL Level: Human Approval
Reply approve, reject, or hold
Manager: approve
OpenClaw: ✅ Approved. Email sent from support@yourco.com.
Proactive Daily Briefing
Section titled “Proactive Daily Briefing”Every morning (or on your configured schedule), the OpenClaw posts a briefing to your team’s channel:
OpenClaw — Daily Briefing (9:00 AM)
🔴 Urgent
- Johnson Corp sentiment dropped from Positive to Negative over last 3 calls. Last action stale for 5 days.
🟡 Attention
- 3 triage cards unread for >48 hours
- Time Bomb for Acme outreach expires in 2 hours
🟢 Healthy
- 12 action plans executed successfully this week
- Average team sentiment: 0.72 (up from 0.68)
Make It Yours
Section titled “Make It Yours”The OpenClaw is useful out of the box, but it gets more powerful as you customize it. There are three tiers — use whichever fits your team.
Tier 1: Just Use It
Section titled “Tier 1: Just Use It”No configuration needed. Talk to the OpenClaw in natural language and it uses all available tools to help:
You: @OpenClaw Research Acme Corp for my meeting tomorrow. I need company size, recent funding, and key contacts.
OpenClaw: Here’s what I found for Acme Corp:
- Size: ~250 employees (LinkedIn)
- Funding: $18M Series B (Dec 2025, TechCrunch)
- Key contacts in your system: Sarah Chen (VP Ops), Mike Davis (CTO)
- Recent interactions: 3 calls this month, sentiment trending positive
Want me to draft a meeting prep doc?
The OpenClaw combines Heard’s customer data with its connected tools to answer ad-hoc requests. The more tools you connect (see Tool Connections), the more it can do.
Tier 2: Configure It — Custom Instructions
Section titled “Tier 2: Configure It — Custom Instructions”Set up standing instructions — persistent rules that tell the OpenClaw how to handle recurring tasks. Think of it as a playbook for the OpenClaw itself:
- Navigate to Settings → OpenClaw → Custom Instructions
- Add instructions:
| Instruction | What It Does |
|---|---|
| ”When asked to research a company, always check HubSpot first, then search the web. Include: company size, recent news, decision makers, and any existing relationship history.” | Standardizes research output across team members |
| ”Every Friday at 5pm, post a summary of new customers added this week to #wins” | Automated custom report |
| ”When any customer’s sentiment score drops below 0.3, DM the account owner immediately” | Custom alert trigger |
| ”When drafting outreach emails, use a warm, first-person tone and always mention our uptime SLA” | OpenClaw-specific writing rules |
Custom instructions are checked every time the OpenClaw processes a request or runs a proactive scan. They stack with your team’s existing playbook.
Tier 3: Extend It — Public OpenClaw Skills
Section titled “Tier 3: Extend It — Public OpenClaw Skills”For teams that need specialized capabilities, you can install Public OpenClaw Skills onto your Hosted Private OpenClaw Instance from the OpenClaw Hub. Heard contributes directly to this public ecosystem, providing open-source skills that anyone can use:
| Skill | What It Adds |
|---|---|
web-research | Deep web search — scrape pages, compile structured reports |
spreadsheet-sync | Read/write Google Sheets — auto-update tracking spreadsheets |
calendar-prep | Pull calendar events and auto-generate meeting prep briefs |
outreach-sequence | Multi-step email sequences with follow-up scheduling |
To install a public skill:
- Browse available Public OpenClaw Skills at the OpenClaw Hub (e.g., clawhub.io)
- Navigate to Settings → OpenClaw → Skills
- Click Install Skill and paste the skill ID
- Configure the skill’s credentials (if needed)
- The OpenClaw can now use the skill alongside its built-in capabilities
Custom skills run inside your OpenClaw’s OpenShell sandbox with strict filesystem isolation, network egress control, and the same security guarantees as the built-in Heard skills.